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Shipping Policy

Our shipping charges are based on standard UPS, FedEx, or a Freight carrier of your choice which are based on package weight, size, and distance shipped.

III Phase, Inc. offers UPS Ground, 3rd Day Select, 2nd Day Air, and Next Day Air shipping to all of our customers who place orders to be shipped to one of the 48 contiguous United States.

Orders to be shipped out of the 48 contiguous United States (i.e. Alaska and Hawaii) are sent by your choice of UPS 2nd Day Air, or UPS Next Day Air delivery. These orders are not eligible for UPS Ground or 3rd Day Select shipping.
 
Delivery and Lead Time:
Since UPS does not ship on Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time.

Ground shipping:
Orders for items that are in stock are usually shipped same day, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at around 4:30 pm CST. If an order is placed before 3 PM CST, the order may ship out that same day.

Express shipping (Next Day, 2nd Day, 3rd Day):
These orders are given top priority. Express orders for items that are in stock are usually shipped within 24 hours, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at around 4:30 PM CST. If an express order is placed before 3 PM CST, it will usually ship out that same day.

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Backorders
Shipping time on backordered items varies. You will be contacted via phone or email if you order a backordered item. At this point you can either choose to wait for the item, or remove it from your order. If you choose to wait, the backordered item will ship out to you automatically just as soon as we get it back in stock. Due to availability and vendor issues, we can only provide an estimate as to when this will occur.

Payments for backordered items are made up front as part of the original order. This helps to keep shipping costs down, as it would be more expensive to charge for two separate shipments. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment.

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Freight shipping:

III Phase, Inc. outsources the delivery of equipment, accessories and parts, via UPS or common
carrier to our customers’ business locations. We also provide COD and Prepay options with the freight carrier of your choice. Our preferred vendor carriers must be participants in the NMFC (National Motor Freight Classification) which provides for commodity descriptions, classes, rules, packaging definitions and specifications. Additionally, the NMFC provides general rules and information regarding the handling of damage/loss claims occurring during pick up and delivery.

Keeping our customer’s in mind, III Phase, Inc does negotiate very favorable freight terms for our company and our customers.
Freight and handling charges from the specified carrier that exceed our negotiated costs will
be added to your shipment invoices.

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International Shipping Policy
Any International shipments will be looked at on a case to case basis.

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 If you have any questions in regards to these policies, please do not hesitate to call us at toll free 866-644-9007, or e-mail to iiiphase@bellsouth.net

 
  


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    III Phase, Inc.
     5300 Pinson Valley Parkway
     #6 Gilmer Industrial Park
     Birmingham, AL  35215
     (205) 680-3155 Local
     (205) 681-3155 Fax
     iiiphase@bellsouth.net

 

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