The Sales Manager must authorize all returns or
exchanges.
E-mail
iiiphase@bellsouth.net or call
1-866-644-9007
for an RMA # (Return Merchandise Authorization).
Customer
Returns
All claims for shortages and/or damages must
be placed within ten days of receipt of merchandise.
All returned merchandise must be received by III Phase, Inc.
in saleable
condition, unless the merchandise is found to be defective.
All returns/exchanges must be made within 30
days of invoice date.
All returns/exchanges are subject to a 20%
restocking charge at the discretion of the sales manager.
Refund for
Credit or Exchange
The shipping cost of any returns or exchanges
remain the responsibility of the customer,
unless the merchandise is being returned
because the order was incorrectly filled by us or the merchandise is
defective.
Return shipments to:
III Phase, Inc./ RMA#
5300 Pinson Valley Parkway
#6 Gilmer Industrial Park
Birmingham, AL 35215
*RMA# must be written on correspondence
paperwork, and/or packaging*
Any refund or credit for exchange will be
based on the value of the merchandise at the time of purchase.
Shipping
and Handling fees are not subject to refund unless the merchandise is
defective or
we shipped an incorrect item.
The credit/exchange is normally completed
within 5 to 7 business days of receipt of merchandise.
All refunds are applied to the individual
customer account unless otherwise specified by
Sales Manager or
Accounting Department.
Any form of reimbursement is consistent with
the original method of payment.
If you have any questions in regards
to these policies, please call us toll free 866-644-9007, or e-mail to
iiiphase@bellsouth.net
